Terms of Services

Neck Luxe – Terms & Conditions

Welcome to Neck Luxe!
By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order — your jewelry deserves craftsmanship that reflects elegance and luxury.

1. Definitions

Consumer: An individual purchasing jewelry items (including necklaces, pendants, chains, or related accessories) for personal, non-commercial use.

Distance Contract: A purchase agreement completed remotely through our website.

Durable Medium: A method that allows information to be stored unchanged (e.g., email).

Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to exclusions (such as customized or made-to-order jewelry).

2. Applicability

These Terms apply to all purchases made through the Neck Luxe website.
By placing an order, you acknowledge and accept these Terms.
If any provision conflicts with applicable consumer protection laws, the version offering greater consumer protection will apply.

3. Company Information

Business Name: FLUXORA LIMITED
Registered Address: UNIT 903A, 9/F., CAMERON COMM, CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
Registration Number: 79446603

4. Our Offer

At Neck Luxe, we are committed to:

✅ Providing accurate product descriptions and high-quality images, including materials, dimensions, finishes, and design details
✅ Displaying transparent pricing with applicable taxes and shipping costs clearly shown
✅ Offering exclusive promotions or limited-time offers that may change or end without prior notice

5. Order Process

A purchase contract is formed once payment has been successfully processed.
You will receive an order confirmation via email.
All payments are processed securely using encrypted systems.
We reserve the right to cancel orders due to pricing errors, stock availability issues, or suspected fraudulent activity.

6. Right of Withdrawal

You may cancel your order within 14 days of receiving your item(s).
To initiate a return, please contact us via the email listed on our Contact Us page within this timeframe.

Returned items must be:

  • Unused

  • In original packaging

  • In original condition with all tags, certificates, and accessories included

Exclusions
The following items cannot be returned unless defective:

  • Customized or made-to-order jewelry

  • Personalized items

  • Sale items where stated otherwise

Refunds are processed within 14 days after the returned item(s) are received and inspected.

7. Returns & Refunds

Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Refunds are issued to the original payment method.
Items showing signs of wear, damage, improper use, or alterations are not eligible for return unless defective.

8. Pricing

All prices are listed in USD (or your relevant currency).
Promotional prices apply only during the specified period.
Neck Luxe reserves the right to correct pricing errors at any time.
International customers are responsible for customs duties, import fees, and local taxes.

9. Product Quality & Warranty

We take pride in the craftsmanship and quality of our jewelry pieces.
Each Neck Luxe item is carefully inspected before shipment.
Claims for damaged or faulty items must be reported within 14 days of delivery.

Our warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, improper storage, or exposure to moisture or chemicals

  • Repairs, resizing, or modifications carried out by third parties

10. Shipping & Delivery

Orders are shipped to the address provided at checkout — please ensure all details are accurate.
Estimated delivery times are displayed at checkout.
We will notify you promptly if unexpected delays occur.
If an item becomes unavailable after purchase, we may offer an alternative or issue a full refund.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods listed on our website.
Any billing discrepancies must be reported immediately to our support team.

12. Complaints & Support

Please contact us within 7 days of receiving your order if you experience any issues.
We aim to respond within 14 business days.
Valid claims may result in a replacement, repair, or refund.

13. Dispute Resolution

We aim to resolve disputes fairly and informally.
If unresolved, disputes may be referred to an independent mediator agreed upon by both parties.

14. Force Majeure

Neck Luxe is not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, government actions, or technical disruptions..

16. Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on our website and will apply from the date of publication.